I live far from my daughter, so I went online and ordered a bridle as a gift for her (well, really for her horse). In the “shipping instructions” I put a birthday message. When Jordan saw the message, she called me and said they’d be happy to put one of their famous bows on it—she even asked what colors I’d like! Great customer service, and my daughter raved about the bridle. And she said it was the most beautiful bow she’s ever seen!