Saddle Trial Policy

Payment and Trial Period:

You can order your saddle online, over the phone or onsite at our Landrum location. You may try any of our new or used saddles using a credit card for the full price of the saddle, and a charge for shipping costs ($50). After the saddle arrives at your location, you will have four days to decide if you want to keep it or return it. On day four, we’ll need to hear from you with “Yes! I want it.” or a tracking number for its return.

Phone orders and onsite sales have the option of doing a credit card authorization for a saddle trial. Due to server limitations, at this time saddle trials using credit card authorizations are not available for website saddle purchases.The authorization policy offers quicker refunds in the event the saddle does not work for you or your horse. 

Please note, when using the card authorization method for your phone or Landrum purchase we must hear from you with a status of your trial period on the fourth day. Simply let us know that you are keeping the saddle or a return tracking number showing the saddle is coming back to us. If we don’t hear from you on the fourth day of your trial, your card is charged and the saddle is considered sold. 

If weather interferes with your ability to try your saddle, please call us during store hours for an extension of your trial period and authorization BEFORE the fourth day. Call Mon-Fri 9am-6pm or Sat 9am-4pm. Telephone: 864-457-3557


Saddle Return Policy:

If the saddle is not suitable for you and/or your horse, you may return it at your expense. Use the box and protective wrapping it arrived in, and remember to include any other items that came with it (i.e., cover, leathers, irons, pads, extra gullet plates, etc.) Please DO NOT add shipping peanuts to the box!

Please remember, call us with a return tracking number by the fourth day of your trial period to avoid having your card charged. We can arrange for a UPS pickup if you are unable to get to a shipping center in time. We charge $50 for this service, including the shipping charge. Please call us at 864-457-3557 for details.

Saddles purchased and then returned after the trial policy period incur a 20% restocking fee.

Riding and Care of a New Saddle on Trial:

Handle a new saddle carefully, please. Keep it separate from oiled tack to avoid staining. Wrap your leathers – plastic wrap or tube socks with the toe cut off do a good job of protecting the flaps without adding too much bulk under your leg. Keep your ride time reasonable to avoid sweat staining the saddle. Please don’t ride in the rain or other adverse conditions as this may affect your ability to return the saddle if it does not work. If the weather is not cooperating, just let us know and we can work out an extension. 

Riding and Care of a Used Saddle on Trial:

Because they’re pre-loved, used saddles may be tried without wrapping the leathers and for a longer period of time. Take a lesson, take a trail ride. But please do be careful to preserve the condition of the saddle.

Negotiating a Used Saddle Price:

Most of our used saddle prices are open for negotiation. We ask you to try the saddle first, to make sure it’s suitable for you and your horse. If you decide you want to keep it, call us with your offer before the end of the trial period and we will contact the consignor for acceptance or a counter-offer.

Getting the Correct Size Saddle

Not sure what size of saddle you need? Check out our guide on how to measure for an English saddle, so you can feel confident as you shop for your next saddle.