FAQs

FedEx is delivering most in stock orders within 2 business days for the continental U.S..  Please allow for additional time during the holiday season.

Expedited In Stock Orders placed before 2 p.m. EST Monday - Friday will be shipped the same business day. Orders placed after 2 p.m. EST will not ship until the following business day. Weekend delivery is not guaranteed on expedited orders.

Please note: Our mobile unit is closed on Mondays, expedited orders with items from our mobile unit placed on Monday will automatically ship on Tuesday. Please be sure to leave a valid daytime phone number so we can reach you in the unlikely event this occurs. 

Expedited service is unavailable to P.O. Boxes. 
Questions? Call us! 864-457-3557


General Time In Transit Guide:
Please use this as a general guide, times in transit are subject to change without notice.

Free Shipping is available site wide with orders over $50 to residents within the continental United States. International & Expedited shipping options are available on our website for an additional charge. Expedited orders to most locations are sent using FedEx.

To make shipping reasonable to Alaska, Hawaii & Puerto Rico packages are shipped U.S.P.S. and thus delivery dates cannot be guaranteed. 
We are happy to ship your products to these locations FedEx for the current going rate. 

Tracking Numbers will be provided by email.

Most customers will see their in-stock items in approximately 3 - 7 business days. We ship all in stock orders within 24 hours, most orders placed before noon M-F will be shipped the same day. However, occasionally items are not in stock due to manufacturers' delay, we will notify you by telephone or email immediately of any delay or back order. PLEASE BE SURE TO PROVIDE A DAYTIME PHONE NUMBER AND ADD OUR DOMAIN TO YOUR LIST OF CONTACTS. 864-457-3557 

 *For Custom Items such as tack trunks, custom boots, bits, saddle pads, half pads or any other customized horse or rider apparel: approximately 4-8 weeks from order date and are non refundable. Please check your custom orders carefully. 

*Please note most manufacturers have a Christmas Cut Off for special orders approximately the first week of November.

Due to rising shipping costs, we have had to discontinue our free shipping with no minimum promotion.
Orders over $50 receive free shipping, orders under $50 will be charged a flat $7.00. These rates apply to residents within the continental United States. International & Expedited shipping options are available on our website for an additional charge. Expedited orders to most locations are sent using United Parcel Service.  

Phone orders can be picked up at the store, a mobile location if available, shipped to your residence or even to your hotel room at the horse show. 

Shipping for phone orders is very reasonable, but varies by weight and cost of item. 
We could cram a beautiful new show jacket or show shirt into a bubble wrap shipping bag. 
But who wants to receive a beautiful new show coat that's a wrinkled mess  after surviving the abuse of the postal system? 

We take great care to ship show jackets and shirts in specially designed boxes so when they arrive, you can walk right into the show ring with confidence.  ~ Another great benefit when having your items shipped to a horse show office, or your hotel room! 

Expedited shipping varies by the weight, value and cost of the item. 
We are happy to quote you for 3 day, 2 day and overnight deliveries. 
Unfortunately free shipping does not apply to internet orders which require expedited shipping. 
Same day shipping is available for all in stock items for orders placed before 2 p.m. EST.  
Please call us at 864-457-3557 or email us at customerservice@farmhousetack.com for shipping quotes. 

Loyalty rewards are offer to customers who create an account and sign up for the program. Points are calculated by amount purchased online. You receive 5 points for every $1 spent. Once you accrue 2500 points, you can log into your account and spend your reward by selecting the "send reward code" link. The code will be sent to you by email to the email address you created your account with. Simply put the code in the appropriate box at check out to receive your discount. There are some restrictions for use with loyalty rewards that have been assigned by the manufacturer. This list includes, but is not limited to Charles Owen, Tailored Sportsman, Roeckl, GPA, Samshield.   Consignment / used saddles do not earn loyalty points / rewards, nor can loyalty rewards be spent on used or consignment saddles.  You may also receive extra points by referring friends and sharing your purchases on social media, log in to your loyalty account for details.  The online rewards program may not be combined with our in store rewards program. 

Simply fill out the form enclosed in your package and return the item to us within 10 days of purchase for a refund or exchange.  Items must be returned in unused, new condition. Consignment items need to be returned in the same condition in which they left the store in. Please note that items qualifying for free shipping which are returned will have shipping costs deducted from the refund. Shipping charges are non refundable. Items purchased from our Sale Room, or our online auction site are ineligible for refunds.
Refunds will be processed within 14 business days after your return has been received.   

We want you to have a great experience with your purchases from us. If for any reason a product does not perform to your expectations, please contact us immediately. 
We will happily assist you in contacting the manufacturer and working out an amicable resolution including but not limited to repair or replacement
of the product in question at the manufacturers discretion. Often the manufacturers will want to see the product before deciding the best course of action. 
This is so the company can see what went wrong and improve on their design.  We proudly carry equipment and apparel by manufacturers who are willing to stand behind the 
integrity of  their products. We will do everything we can to make it right. 

No problem!  Safety First! Just call or email for more instructions. 
Each helmet brand has its own criteria to be followed to ensure a prompt replacement. 
Call or Email  us at customerservice@farmhousetack.com  with what type of helmet you have and we will assist you in the process. 

Join our mailing list and find out about our weekly specials and upcoming events!
Just enter your email at the bottom of our homepage! 

No Problem! You can either purchase a gift certificate for the amount of the item, or call us and we will give you some very creative options that leave the giver and the receiver of the gift smiling! Please note custom items are non refundable. 

We hand pick the fabrics and linings on the majority of our show coats. We even have shad points custom made with fabrics we buy and supply to the manufacturers. 
Since our items are so original and they change so frequently it is nearly impossible to keep up with the swatches for jackets and linings.  Call us for the most 
up to date selection of jackets and shirts. Your coat will be as unique as you are and you won't be disappointed! 

Absolutely, we can ship to your hotel, the horse show office, or anywhere UPS can get a truck!  Call or Click and it will be on it's way PRONTO! 

Privacy: The Farm House, Inc. is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to customerservice@farmhousetack.com with 'unsubscribe' as the subject line. The Farm House, Inc. does not sell, trade or rent your personal information to others.

International Shipments

Remittance payable in US funds in the form of bank check, postal money order or International Visa or MasterCard. Due to rising credit card fraud, all online orders are subject to verification through a 3rd party service. Customers are responsible for all related duties and taxes for shipments outside the USA. Please note Ariat products are unable to be shipped outside of the United States and therefore excluded from international shipments.

We will quote you the available options for the size, weight and cost of your package at check out with options from FedEx international & USPS.  If you have questions please call 864-457-3557 or email customerservice@farmhousetack.com for quotes. 

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