Frequently Asked Question

Expedited Shipping Policy

FedEx is delivering most in stock orders within 2 business days for the continental U.S..  Please allow for additional time during the holiday season.

Expedited In Stock Orders placed before 12 p.m. EST Monday - Friday will be shipped the same business day. Orders placed after 12 p.m. EST will not be processed until the following business day. Weekend delivery is not guaranteed on expedited orders.

Please note: Our mobile unit is closed on Mondays, expedited orders with items from our mobile unit placed on Monday will automatically ship on Tuesday. Please be sure to leave a valid daytime phone number so we can reach you in the unlikely event this occurs. 

Expedited service is unavailable to P.O. Boxes. 
Questions? Call us! 864-457-3557

Holiday Shipping Notice

Due to COVID19 lingering in some countries of manufacture, we highly recommend placing orders early to make sure your purchases arrive in time for the holidays.

Free shipping promotion does not guarantee holiday arrival.

We suggest orders placed after 12/18 be shipped expedited for the best chance of timely arrival.

Please be aware that FEDEX and USPS are not guaranteeing holiday delivery, even on expedited services.

Thank you for shopping with the Farm House Tack Family!

How will you ship my regular shipping package?

Domestic ground shipping within the continental United States is free for most items on our website on orders $75.00 or more.

Due to rising fulel rates we are currently unable to extend our free shipping policy to Alaska, Hawaii & Puerto Rico. These packages are offered the most economical shipping rates offered by our courier services.

We are happy to ship your products to these locations FedEx for the current going rate. 

International & Expedited shipping options are available on our website for an additional charge. Expedited orders to most locations are sent using FedEx.

When will I see my package?

Most customers will see their in-stock items in approximately 3 - 7 business days. However, occasionally items are not in stock due to manufacturers' delay. We will notify you by telephone or email of any delay or back order. PLEASE BE SURE TO PROVIDE A DAYTIME PHONE NUMBER AND ADD OUR DOMAIN TO YOUR LIST OF CONTACTS. 864-457-3557 

 *For Custom Items such as tack trunks, custom boots, bits, saddle pads, half pads or any other customized horse or rider apparel: approximately 4-8 weeks from order date and are non refundable. Please check your custom orders carefully. 

*Please note most manufacturers have a Christmas Cut Off for special orders approximately the first week of November.

How much is online shipping?

Due to rising shipping costs, we have had to discontinue our free shipping with no minimum promotion. Orders over $50 receive free shipping.

These rates apply to residents within the continental United States. International & Expedited shipping options are available on our website for an additional charge.

Phone orders can be picked up at the store, a mobile location if available, shipped to your residence or even to your hotel room at the horse show. 

Shipping for phone orders is very reasonable, but varies by weight and cost of item. 
We could cram a beautiful new show jacket or show shirt into a bubble wrap shipping bag. 
But who wants to receive a beautiful new show coat that's a wrinkled mess  after surviving the abuse of the postal system? 

We take great care to ship show jackets and shirts in specially designed boxes so when they arrive, you can walk right into the show ring with confidence.  ~ Another great benefit when having your items shipped to a horse show office, or your hotel room! 

How much does Express Shipping cost?

Expedited shipping varies by the weight, value and cost of the item. 
We are happy to quote you for 3 day, 2 day and overnight deliveries. 
Unfortunately free shipping does not apply to internet orders which require expedited shipping. 
Same day shipping is available for all in stock items for orders placed before 12 p.m. EST.  
Please call us at 864-457-3557 or email us at customerservice@farmhousetack.com for shipping quotes. 

Loyalty Rewards

Loyalty rewards are offered to customers who create an account and sign up for the program. Find out all the details HERE on our loyalty rewards page. Make sure you are logged in to your account to see your points total!

I need to return or exchange an item bought on location or on the web, what do I do?

Simply fill out the enclosed form, or click HERE to download the form. Return the item to us within 30 days of purchase for a refund or exchange on qualifying items.  

-Discounted items are final sale, and do not qualify for a refund.
-Items must be returned in unused, new condition.
-Consignment items need to be returned in the same condition in which they left the store in.
-Shipping charges are non refundable.
-Items must be returned to us in new condition, this includes the products original packaging.
-Custom products, treats, oral supplements and bits are ineligible for refunds.
-Refunds will be processed within 14 business days after your return has been received.   

I purchased ________ and it broke / did not perform to my expectations, what can I do?

We want you to have a great experience with your purchases from us. If for any reason a product does not perform to your expectations, please contact us immediately. 
We will happily assist you in contacting the manufacturer and working out an amicable resolution including but not limited to repair or replacement
of the product in question at the manufacturers discretion. Often the manufacturers will want to see the product before deciding the best course of action. 
This is so the company can see what went wrong and improve on their design.  We proudly carry equipment and apparel by manufacturers who are willing to stand behind the 
integrity of  their products. We will do everything we can to make it right. 

My helmet has a crash replacement policy, and I fell off my horse while wearing it, what do I do now? 

No problem!  Safety First! Just call or email for more instructions. 
Each helmet brand has its own criteria to be followed to ensure a prompt replacement. 
Call or Email  us at customerservice@farmhousetack.com  with what type of helmet you have and we will assist you in the process. 

How do I find out about Specials or Sales?

Join our mailing list and find out about our weekly specials and upcoming events!
Just enter your email at the bottom of our homepage! 

I would like to purchase a custom color or size item as a gift for someone, but don't know the size ( Helmet, Boots, Breeches Tack Trunk, Tack Room Drapes, etc) can you help? 

No Problem! You can either purchase a gift certificate for the amount of the item, or call us and we will give you some very creative options that leave the giver and the receiver of the gift smiling! Please note custom items are non refundable. 

I'm at a horse show and need something NOW! Can you help!?

Absolutely, we can ship to your hotel, the horse show office, or anywhere UPS can get a truck!  Call or Click and it will be on it's way PRONTO! 

Manufacturer Discount Policy

We do our best to offer the best prices and deals through the year. The manufacturers listed below either do not permit discounts or limit the percentage permitted.

Custom Bits
Custom Whips
Tail Extensions
Tailored Sportsman
Beris Bits
Popincini Bits
Custom Metal Goods
All Brands Of Airbag Safety Vests and Accessories
Perfect Prep
Ulcer Guard
Charles Owen
New Saddles
Used Saddles
Custom Trunks
Previously discounted merchandise in our Clearance Collection.

This list is not exclusive and is subject to change without notice.

How do you handle privacy?

Privacy: The Farm House, Inc. is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to customerservice@farmhousetack.com with 'unsubscribe' as the subject line. The Farm House, Inc. does not sell, trade or rent your personal information to others.

International Shipments

Foreign Orders

Remittance payable in US funds in the form of bank check, postal money order or International Visa or MasterCard. Due to rising credit card fraud, all online orders are subject to verification through a 3rd party service. Customers are responsible for all related duties and taxes for shipments outside the USA. Please note Ariat products are unable to be shipped outside of the United States and therefore excluded from international shipments.

How much do international shipments cost?

We will quote you the available options for the size, weight and cost of your package at check out with options from FedEx international & USPS.  If you have questions please call 864-457-3557 or email customerservice@farmhousetack.com for quotes.