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Shipping & Returns

CHRISTMAS SHIPPING DEADLINES & CUTOFFS

USPS 2016 Christmas Last Day For Priority Mail - (All Orders That Receive Free Shipping Over $75)
Last Day - December 21, 2016 *USPS Does Not Guarantee Holiday Delivery*


UPS
12/20 - 2 Day Air, 3 day select arrives AFTER Christmas
12/ 21 Last Day For Standard 2nd Day Air
12/22 2nd day air w/ Saturday Deliver OR Last Day For Standard Next Day Air
12/23 Last Day For Next Day Air W/ Saturday Delivery.

 


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please note that items qualifying for free shipping which are returned will have shipping costs deducted from the refund. 
Shipping charges are non refundable.

Items purchased from our Sale Room, or our Online Auction Site are ineligible for refunds.

Sales are final on all custom items. 

Refunds will be processed within 14 business days after your return has been received.   

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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