Frequently Asked Questions

How will you ship my regular shipping package?
Unless you specify otherwise, we ship UPS or US Postal Service.
Tracking Numbers will be provided by UPS Quantum ship, or email.

When will I see my package?
Most customers will see their in-stock items in approximately 4 - 8 business days. We ship all in stock orders within 24 hours, most orders placed before noon M-F will
be shipped the same day. However, occasionally items are not in stock due to manufacturers' delay, we will notify you by telephone or email immediately of any delay or back order.
PLEASE BE SURE TO PROVIDE A DAYTIME PHONE NUMBER AND ADD OUR DOMAIN TO YOUR LIST OF CONTACTS. 864-457-3557 

*For Custom Items such as tack trunks, custom boots, or customized show apparel: approximately 4-8 weeks from order date. 
*Please note most manufacturers have a Christmas Cut off for special orders approximately the first week of November.

How much is shipping?
Shipping for orders made through our website are FREE for standard shipping only.
Phone orders can be picked up at the store, a mobile location if available or shipped.
Shipping for phone orders is very reasonable, but varies by weight and cost of item. 
We could cram a beautiful new show jacket or show shirt into a bubble wrap shipping bag. 
But who wants to receive a beautiful new show coat that's a wrinkled mess  after surviving the abuse of the postal system? 
We take great care to ship show jackets and shirts in specially designed boxes so when they arrive, you can walk right into the show ring with confidence. 
~ Another great benefit when having your items shipped to a horse show office, or your hotel room! 

How much does Express Shipping cost?
Expedited shipping varies by the weight and cost of the item.
We are happy to quote you for 3 day, 2 day and overnight deliveries.
Unfortunately free shipping does not apply to internet orders which require expedited shipping.
Same day shipping is available for all in stock items for orders placed before 2 p.m. EST. 
Please call us at 864-457-3557 or email us at customerservice@farmhousetack.com for shipping quotes. 

I need to return or exchange an item bought on location or on the web, what do I do?
Simply fill out the form enclosed in your package and return the item to us within 10 days of purchase for a refund or exchange. 
Items must be returned in unused, new condition. Consignment items need to be returned in the same condition in which 
they left the store in. Please note that items qualifying for free shipping which are returned will have shipping costs deducted from the refund. 
Shipping charges are non refundable. Items purchased from our Sale Room, or our Online Auction Site are ineligible for refunds.  

I purchased ____________ and it broke / fell apart/ did not perform to my expectations, what can I do?
We want you to have a great experience with your purchases from us. If for any reason a product does not perform to your expectations, please contact us immediately. 
We will happily assist you in contacting the manufacturer and working out an amicable resolution including but not limited to repair or replacement
of the product in question at the manufacturers discretion. Often the manufacturers will want to see the product before deciding the best course of action. 
This is so the company can see what went wrong and improve on their design.  We proudly carry equipment and apparel by manufacturers who are willing to stand behind the 
integrity of  their products. We will do everything we can to make it right. 


My helmet has a crash replacement policy, and I fell off my horse while wearing it, what do I do now? 
No problem!  Safety First! Just call or email for more instructions. 
Each helmet brand has it's own criteria to be followed to ensure a prompt replacement. 
Call or Email  us at customerservice@farmhousetack.com  with what type of helmet you have and we will assist you in the process. 

How do I find out about Specials or Sales?
 Join our mailing list and find out about our weekly specials and up coming events!
Just enter your email at the bottom of our homepage!

I would like to purchase a custom size item as a gift for someone, but don't know the size ( Helmet, Boots, Breeches Tack Trunk,  Tack Room Drapes, etc) can you help? 
No Problem! You either purchase a gift certificate for the amount of the item, or call us and we will give you some very creative options that make the giver and the receiver of the gift smiling!

Why can't I find the show coats and shirts that I saw at the store online? 
We hand pick the fabrics and linings on the majority of our show coats. We even have shad points custom made with fabrics we buy and supply to the manufacturers. 
Since our items are so original and they change so frequently it is nearly impossible to get keep up with the swatches for jackets and linings.  Call us for the most 
up to date selection of jackets and shirts. Your coat will be as unique as you are and you won't be disappointed! 

I'm not near a mobile unit, and I'm at a horse show and need something NOW! Can you help!?
Absolutely, we can ship to your hotel, the horse show office, or anywhere UPS can get a truck!  Call or Click and it will be on it's way PRONTO!

Privacy:

 The Farm House, Inc. is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval.
We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable.
If you would rather not receive this information, you may send an e-mail to customerservice@farmhousetack.com with 'unsubscribe' as the subject line.

The Farm House, Inc. does not sell, trade or rent your personal information to others.

International Shipments:

Foreign Orders:
Remittance payable in US funds in the form of bank check, postal money order or International Visa or Mastercard.
Call for information regarding shipping and handling.
Customers are responsible for all related duties and taxes for shipments outside the USA.

How much do International shipments cost?
We will quote you the available options for the size, weight and cost of your package.
Please call 864-457-3557 or email customerservice@farmhousetack.com for quotes.

How will my international package be sent?
We will quote you several options at the time of your order based on the size weight and value of your item. 
This way you can choose the option that's right for you.

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